Appointment cancellation and product returns

Cancel an appointment

Each business's cancellation policy appears on its page before deposit payment and is recorded with your booking. The platform default policy:

• Cancel up to 24 hours before the appointment for a full deposit refund.
• For later cancellation or no-show, the deposit is refunded or retained according to the business policy shown before payment.
• If the business cancels, the deposit is always refunded in full.
• If payment arrives after the slot hold expires and the slot is no longer free, the full amount is automatically refunded.

Cancel through My appointments.

Product returns

• Up to 7 days after delivery to request a return.
• Accepted reasons: damage, mismatch with description, authenticity concerns, wrong item or changed mind for unopened, sealed goods.
• For hygiene reasons, opened or used cosmetic and hygiene products are accepted only for defects or mismatches.
• The seller has up to 48 hours to respond. If they do not respond or you disagree, support adjudicates.
• Upload photos of the product and packaging with your request; only you, the seller and support can see them.

Refund timing

• To wallet: immediately after approval, available for your next purchase.
• To bank card: after approval, according to bank processing times, usually a few working days, to the original payment card.
• Payment on delivery: the seller holds the money. After accepting a return, they refund you directly within three days by cash, card or bank transfer. Confirm receipt in “My orders”; choose “Not received” if necessary so support can follow up.
• If a failed payment took money, the payment provider returns it automatically, usually within a few working days.

Questions? Submit a request through Support. These rules do not limit any rights you have under the consumer-protection law of the country where omidapp operates.